Customer service employee

28-38 hours/w | Bachelor’s Degree | 3-5 years’ experience | Feed & Food industry | Rijswijk

You help our customers with the best answers and solutions and play a crucial role in our dream: achieving feed safety worldwide.

Food safety starts with feed safety starts with you!

You’re energised by supporting our customers from all over the world in achieving our goal of safe food for everyone in the world. Feed companies use our GMP+ standards and support products to contribute to safe food…But they need your support as well.

In this challenging and dynamic role, customers will ask you questions about usage of our products. We need you to be able to truly connect with customers, to listen to them and to help them by moving forward. Your pragmatic solutions will have to take into account differences between cultures, between company structures and between people. We invest heavily in customer service and we’re relying on you to take this service to the next level.  

Besides connecting with our customers, you’ll work closely with your Customer service colleagues and other teams. To help you translate our complex and specific knowledge into practical information you’ll also be surrounded by colleagues who are all experts in the field of feed safety assurance.

These are your +++

  • You are passionate about helping our customers from all over the world and are able to work with different cultures.
  • You relish the challenge of finding quick solutions to diverse problems and conveying complex ideas in simple words.
  • You are energised by your enthusiastic, creative and dedicated colleagues and you learn from them every day (and vice versa).
  • If needed you like to really dig into a topic to find the right answer as you know that the extra effort will make a real difference. You also have the patience to deal with simple queries graciously.
  • You are friendly but firm and you know how to motivate your colleagues to help you to achieve our company goals.
  • You’re a natural born multitasker.
  • You dare to push boundaries and like being at the forefront of change.

Download the complete text here.

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