You like to eat chicken.
But what did the chicken eat?
The organisation
GMP+ International (30 employees) is the world’s largest scheme for safe and sustainable animal feed. With more than 20,000 certified companies in approximately 90 countries, we contribute to a safer and more sustainable world.
Our mission is simple: to enable every company in the feed chain to take responsibility for working in a safe and sustainable way.
The position
As a Customer Service Officer at GMP+ International, you're the first point of contact for our global community. You help businesses find practical answers, solve problems, and move forward with confidence. In doing so, you directly contribute to our mission: safe and sustainable feed, worldwide.
Food safety starts with feed safety - starts with you!
You energise our customers by guiding them through the GMP+ Feed Certification scheme, making sure they understand what’s required and how to apply it. Whether it’s a question about certification, tools, or practical implementation, you help companies take responsibility for feed safety and sustainability.
You’ll be the link between customers and our
internal team
You listen actively, communicate clearly, and adapt to different customers and cultural backgrounds. You provide direct support through phone and email, and when needed, you pass on questions to colleagues and follow up on progress. You identify trends in customer insights and translate this into internal improvements—we’re always looking to do things better, and your frontline experience plays a big part.
Be part of our team!
You’ll work closely with your Customer Service colleagues and other specialists to help companies understand and apply our certification scheme and use our support tools. Your role is essential in turning complex scheme requirements into clear and practical information.
These are your +++
- You have 3–5 years of experience in customer service or a helpdesk role, ideally in a multi-stakeholder or international setting.
- You’re passionate about helping customers and solving problems.
- You’re confident using CRM systems and support tools to manage inquiries, spot trends, and keep processes smooth and data clean.
- You enjoy digging into details when necessary and finding the right answer.
- You’re energised by connecting with different cultures and companies.
- You’re fluent in English and it’s a bonus if you either speak Dutch or German.
- You bring structure and clarity in your communication, even with complex topics.
- You’re proactive and eager to improve services based on customer feedback.
- You’ve been involved in improvement projects, and enjoy contributing your ideas to make our services, tools, or processes better.
The +++ of working at GMP+ International
- You’ll work 28–38 hours per week and enjoy an attractive compensation package.
- Your work will have a global impact
- Your input into improving services and processes is actively encouraged.
- You’ll get opportunities for personal growth and development.
- You’ll work in an informal and inclusive environment in Rijswijk.
- You can partly work from home.
- And of course, you’re welcome at our team outings and social events!
Meet your colleagues
As a Customer Service Officer, you're part of the Scheme and Customer Services team. Together, you manage the content of our GMP+ Feed Certification scheme and develop products that support certified companies and Certification Bodies. You also bring back recurring questions and trends from the field—so we can keep improving our products and services. One of your future colleagues is Wenxin. She started her journey at GMP+ International in this role, and knows the impact you can make. Curious about her experience? Watch her story on our website—or just call her at +31 (0)6 22 318 629. She’d love to tell you more.
Is this what you call a career+?
Yes? Send your motivation and CV to our HR colleague at hr@gmpplus.org.
Still deciding? Reach out to team manager Els van der Boon (els.vanderboon@gmpplus.org) for more info.
Not a 100% match, but know someone who is? Forward this vacancy—we’d be thrilled!