As part of our three-year corporate plan, we set ourselves the goals of continuously increasing the added value of the GMP+ FC scheme and our services for our GMP+ Community. In order to track these goals, we partnered up with Ipsos, an established research company. We recently conducted two surveys. We invited GMP+ certified companies and partners (CBs, GMP+ Auditors and Registered Consultants) to evaluate our products and services.
In total, 359 GMP+ certified companies and 76 partners took part, which represents a reasonable response to draw conclusions from.
Overall, both our GMP+ certified companies and partners are very satisfied with our products (GMP+ FSA and GMP+ FRA), giving our services an average rating of 8 out of 10.
The companies value the GMP+ Company database, Feed Legislation website and IDTF website most, giving them an average rating of 8 out of 10. GMP+ FSA and GMP+ FRA certification were rated 7.9 out of 10. We are pleased with these results, which show that we are on track, but we will continue to strive for improvements. Points for attention are the use of the GMP+ Monitoring database and the Early Warning System.
Our partners acknowledge the added value of GMP+ feed certification, as it provides global recognition and broad coverage of the feed supply chain.
A known point for attention is the complexity of the GMP+ FC scheme. With the GMP+ FC scheme 2020, we hope to solve this issue. We are also working to improve the transparency of costs.
The outcome of the survey gives us valuable insights into how our customers and partners rate our products and services. We have clear indicators on what we need to work on. Through various projects, we are implementing improvements and we expect that our GMP+ Community will see the first results of those improvements and changes by early 2024.